Personalized Bottles

We understand that returning a product might be necessary sometimes, and we want to make the process as effortless as possible for you. If you are unsatisfied with your purchase, we offer a hassle-free return policy within 30 days of the delivery date. Please keep in mind that the returned product must be unopened and in its original packaging to qualify for the refund. We do not cover the return shipping cost in case of returns, and we advise you to use a reliable shipping method with tracking to ensure the safe delivery of the product. 

 

Once we receive the returned product, we will follow our quality check procedures to confirm the product's condition. If everything is in order, we will initiate the refund on the original payment method within five business days. However, note that the refund processing time may take around 10 - 15 business days for it to appear on your bank statement. 

 

We strive to provide you with the best service and welcome any feedback you might have about our policies and products. If you have any questions, please don't hesitate to reach out to our customer service team, and we'll be happy to help you.

We are proud to offer fast and reliable shipping services to our customers. We typically process orders within 24-48 hours of receiving them. Once your order has been shipped, we will provide a tracking number for your convenience so that you can easily track its progress.

 

Our standard shipping within the United States takes between 3-7 business days. However, please allow for additional time during peak shopping seasons such as holidays, sales events, or inclement weather. We do offer expedited shipping options for an additional fee, and this typically takes 1-2 business days within the United States.

 

For international orders, delivery times and shipping costs may vary depending on the country and region. Please allow up to two weeks for international standard shipping. We also offer rest-of-world express shipping which typically takes between five and seven business days.

 

Please note that we are not responsible for any additional customs or VAT fees imposed by your country as part of the import process. These fees are the responsibility of the customer, so please check with your country's customs office to see if additional fees apply.

 

We are committed to providing you with excellent service and will do all that we can to ensure your package is delivered on time and in excellent condition. If you have any questions or concerns, please don't hesitate to contact our customer service team.